WhatsApp Business API
Serve Customers Where They Already Are.
Official WhatsApp Business API messaging connected to your CRM and business systems.
Overview
What WhatsApp Business API covers
Move customer conversations from personal phones to a managed, auditable channel with multiple agents and clear ownership.
Notifications, order updates and AI-assisted replies can be triggered directly from your business systems.
Features
Explore every capability
Select a category to reveal its features.
Messaging
- Multi-Agent Inbox
- Message Templates
- Media Messages
- Chat Routing
How it works
From requirement to running system
Assessment
We map your current systems, processes and technical constraints.
Solution design
We define the architecture, components and integration points.
Deployment
We configure, install and integrate with controlled rollout stages.
Operate & improve
We monitor, maintain and extend the solution as you grow.
Technical architecture
Conversation to business action
How the components connect in a real deployment.
Customer
Channel
Routing
Systems
Result
Use cases
Where it applies
- Handling sales enquiries with a shared team inbox
- Sending automated order and delivery notifications
- Qualifying leads with an AI assistant before handover
- Keeping a full record of customer conversations
Integrations
What it connects to
- CRM
- ERP
- E-Commerce
- AI Agents
Industries
Sectors that deploy this
Benefits
Why clients choose this approach
One accountable partner
Software, hardware and integration delivered by a single team.
Built to integrate
Designed to connect with the systems you already run.
Scales with the business
Start with what you need today and expand without re-platforming.
Supported long term
Maintenance, monitoring and continuous improvement after go-live.
FAQ
Common questions
Yes. Messaging runs through the official WhatsApp Business API with an approved business profile.
Related
Solutions that work well together
Planning a WhatsApp Business API project?
Tell us what you're trying to solve. We'll help you design the right technology stack.